ServiceNow-AI/servicenow-tasks

ServiceNow Tasks

An evaluation dataset for web agents operating on ServiceNow instances. Each row contains a task goal, a configuration dict, and a standalone Python validation function that scores agent performance by querying the ServiceNow API.

Derived from the WorkArena L1 benchmark.

Dataset overview

• 330 samples across 33 task types grouped into 8 categories
• Each task has 10 seeded variants
• Validators are self-contained Python functions that call the ServiceNow REST API to verify outcomes

Category	Task types	Samples	Description
all-menu	1	10	Navigate to a specific module via the application menu
create	5	50	Create a record (incident, change request, hardware asset, problem, user)
filter	6	60	Apply filters on list views (assets, incidents, users, etc.)
sort	6	60	Sort list views by one or more columns
order	9	90	Order items from the hardware service catalog
impersonation	1	10	Impersonate a specific user
knowledge	1	10	Answer a question using the knowledge base
dashboard	4	40	Read values from charts and dashboards

Schema

Column	Type	Description
benchmark	string	Benchmark name (workarena_l1)
task_name	string	Fully qualified task name (e.g. workarena.servicenow.create-incident)
task_seed	int	Random seed for the task variant
task_config	string	JSON-encoded dict with task-specific parameters (expected values, URLs, field names, etc.)
goal	string	Natural language instruction shown to the agent
start_url	string	URL where the agent should begin
validation	string	Python source code of the validator module

Validation

Each validator module exposes a validate(messages, config) function:

def validate(messages: List[Dict[str, str]], config: Dict[str, Any]) -> int:
    """
    Args:
        messages: Conversation history (list of {"role": ..., "content": ...} dicts).
                  The last assistant message is used for answer-based tasks.
        config:   The task_config dict for this sample.

    Returns:
        1 if the task was completed successfully, 0 otherwise.

    Raises:
        ValueError: If the task configuration is invalid (not the agent's fault).
    """

Validators for create, filter, sort, order, and dashboard tasks call the ServiceNow REST API to verify outcomes. The following environment variables must be set:

Variable	Description
SERVICENOW_INSTANCE_URL	Base URL of the ServiceNow instance (e.g. https://myinstance.service-now.com)
SERVICENOW_INSTANCE_UNAME	ServiceNow username
SERVICENOW_INSTANCE_PWD	ServiceNow password
EXTRA_HTTP_HEADERS	Optional JSON string of additional headers (e.g. {"X-Custom": "value"})

Usage

import ast
from datasets import load_dataset

ds = load_dataset("servicenow-ai/servicenow-tasks")

sample = ds["train"][0]
config = ast.literal_eval(sample["task_config"])

# Load the validator
exec(sample["validation"], globals())
score = validate(
    messages=[{"role": "assistant", "content": "The answer is 42."}],
    config=config,
)

Task categories

All menu

Navigate to a target module (e.g. Performance Analytics > Indicator Groups). Validated by checking the final URL against the expected path.

Create

Create a new record on a specific table with prescribed field values. Validated by querying the ServiceNow Table API to check that the record exists with the correct field values.

Filter

Apply AND/OR filters on a list view. Validated by querying the ServiceNow Table API with the expected filter conditions and comparing the result set with the currently displayed list.

Sort

Sort a list view by one or more columns in ascending or descending order. Validated by querying the ServiceNow Table API with the expected sort order and comparing against the displayed list.

Order

Order an item from the service catalog with a specific quantity and configuration. Validated by querying the ServiceNow Table API to check that the catalog request was submitted with the correct item, quantity, and configuration options.

Impersonation

Impersonate a specific user. Validated by checking the ServiceNow session API for the impersonated user.

Knowledge base search

Answer a question using ServiceNow's knowledge base. Validated by checking that the agent's answer contains the expected string (or one of the alternative answers).

Dashboard / Chart retrieval

Read a value, percentage, min, max, mean, median, or mode from a chart on a dashboard or report. Validated by fetching chart data from the ServiceNow Stats API and comparing against the agent's answer. Supports single-series charts, multi-series charts with chart_series filtering, and trend charts with time-period bucketing.