airline_sentiment int64 | text string |
|---|---|
0 | @AmericanAir dm me your email address, I will tell you my ordeal, then you tell me what you think is fair |
0 | @united flight 3763 IAd-Sat. We're on the outdoor track for an hour |
0 | @united Cancelled Flights your flight then sends you an email saying "think about your next flight..." #customer #outrage http://t.co/KkwiwI97A4 |
0 | @united silly I'm flying delta today. Your united club staff and attendants are surly and unhelpful and always seem bothered by pesky folk |
0 | @united hey, it's 4am, guess what I'm doing? Not sleeping! Why? Cause you care so little about your customers you let them sleep in airports |
0 | @AmericanAir why can't you hire a staff that is helpful, informed and nice to it's customers? |
0 | @VirginAmerica I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday . |
0 | @JetBlue Got flight reschedule to flight form PIT to FLL and our flight had mechanical problems so we were delayed an hour Missed my connect |
0 | @SouthwestAir apologies help. Would have been nice had supvsr. Sally in CLE offered one. Not usual gr8 southwest customer service I love |
0 | @AmericanAir I am trying to change the time of a flight I already purchased and was told I have to pay a $400 change fee. Ridiculous. |
0 | @JetBlue flight was Cancelled Flighted. Do I need to file a claim for the $50 credit I'm entitled to per yr bill of rights, or will it just be issued? |
1 | @AmericanAir Nice to read it! Thank you very much! |
0 | @VirginAmerica why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated |
0 | @united Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out. |
0 | @AmericanAir I've been on hold for about 3 and a half hours now. Thanks for Cancelled Flighting my flight and not notifying me. |
0 | @USAirways Been stuck for 40+ minutes due to lavatory issues. No beverages. No snacks. No customer service. Flt 645 to PHO... #fail #refund |
0 | @united and the fact that we were treated disrespectfully and lied to by members of your airline that claims to strive for the best |
0 | @SouthwestAir u have a lot of pissed off hungry tired people stuck at midway 4 over 2 hours after scheduled departure. This is inexcusable |
0 | @AmericanAir @AmericanAir how do you expect to do that? |
0 | @AmericanAir Understood. Integration takes time, but no excuse for poor customer service |
1 | @USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏 |
1 | @USAirways Thank you. And thanks for being so accommodating. |
0 | @AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day! |
1 | .@USAirways thanks! |
0 | @USAirways DeeDee and Lynn S. have been great here in PHX; Richard P. here was a jerk. Rude to us and our parents for no reason. |
0 | @SouthwestAir res chg online/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail |
0 | @AmericanAir flight 2470 tomorrow, have no idea if we've been rescheduled and can't fix online? Have to talk to an agent yet no one answers? |
0 | @united AN HOUR DELAY BECAUSE YOU CAN'T PRINT A PIECE OF PAPER! |
0 | @AmericanAir @Delta @JetBlue I am going to be stuck in Florida for 3 days because @SpiritAirlines wouldn't hold my connecting flight to LGA |
0 | @JetBlue Headphone jack not working on my flight. |
0 | @united Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off & left in Chicago. Pretty ridiculous. |
0 | @united I have tried and you have failed. Still no wifi ever, last row in the middle and I fly every week. Thanks for nothing. |
0 | @USAirways Nightmarish customer service. Further to that, as an elite member, I'm appalled. |
0 | @united @danahajek : she means to say there has been so many complaints today (this week, this month) that she can't respond b/c she's alone |
0 | @USAirways over 2 hours and 14 minutes on hold and counting. Thanks for the help! #customerservice #brutal http://t.co/VsKXyAmnom |
0 | @SouthwestAir No like I said I could not reach anyone at your company so I had to rent a car and chalk the whole thing up to a loss |
0 | @united that's why I blame your company. Because it had every opportunity to do a job and managed to fail each time for just lazy reasons |
0 | @JetBlue - He Cancelled Flightled a flight & was given 2 weeks to apply travel bank credit to another flight & credit was transferable |
1 | @JetBlue this makes me happy. I hope these aren't empty promises. |
0 | @united And there is no direct phone number for status match desk? I really regret Flight Booking Problems with @united now. |
0 | @united bags arrived - I sure miss the customer focused days when I used to fly @ContinentalAir1 Here's hoping @united wakes up |
0 | @united it wasn't a delay so much as a straight Cancelled Flightlation. Weather wasn't an issue either. |
0 | @AmericanAir Thank u! Did reach out to both and have not had a response yet. Lost and Found goes straight to VM. |
1 | @SouthwestAir @AmericanAir y'all are better then @united |
0 | @AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention |
0 | @USAirways you keep suggesting people call 800-428-4322 but we just end up on hold for hours. You seriously don't have a better method?! |
0 | @SouthwestAir I called the 800 # and the rep there was pleasant but less than helpful! Told me I was SOL. Train them for consistent #CX! |
0 | @united my flight was already Cancelled Flightled this morning because of a "snow storm in Denver". And now I'm in DC waiting for a pilot to get on+ |
1 | @JetBlue Annnndddd, I just booked my flight. That was easy. |
0 | @AmericanAir now 2 hrs! Guess I should just hang up & give up on using my award miles before prices jump? Hm thanks http://t.co/LE4H2gTzXZ |
0 | @USAirways that is the most useless tweet I've ever seen out of you. |
0 | @USAirways have you ever lost luggage with an infant and a 4 year old? Then customer service never answered the phone. I've tried all night. |
0 | @USAirways it is an extreme inconvenience to make ppl check bags when there's a lot of overhead space left. You lie so you're not at fault |
1 | @AmericanAir would also like say kind move on adding the points ! |
0 | @SouthwestAir if you're going to charge for wifi, do us all a solid and make sure it doesn't take the length of the flight to open a page |
0 | @united My flight was Cancelled Flighted and I'm needing some help reFlight Booking Problems. |
0 | @united I know. I’m sure you hear it all the time — don’t like the new seats. I’m a small guy, 5’ 6” and I feel the new planes are tight |
1 | @united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler |
0 | @AmericanAir interested in possibly changing my flight to another day...need to see if there are any fees but your number is busy |
0 | @SouthwestAir been dealing with multiple offices for the last 3 days. Youve completely lost me as a customer unless my bag is back to me. |
0 | @AmericanAir Are there any travel advisories for Toronto, ON today? I can't access anything regarding international travel on your website-- |
0 | @SouthwestAir Why won't you let me leave Newark!? |
0 | @USAirways does anyone from your airline know how to do their job? |
0 | @SouthwestAir I need to reschedule a flight and I've been on hold for almost an hour. This is ridiculous. Is there a best number to call? |
1 | @united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work. |
0 | @SouthwestAir bos to msp, msp to aus, aus to bos. Site doesn't seem to display fields for the middle trip when I add the 3rd. |
0 | @united it would make my day if I could take a flight on your airline without any hiccups on your end. Train your employees to communicate |
0 | @SouthwestAir I hope you're happy! You have officially become the next @AmericanAir #ProfitBeforePeople IMO you will be bankrupt by 2020 |
1 | @AmericanAir got another flight. Thanks you |
0 | @USAirways that's the 1st sorry I received from your company. The least you could do is fly us home early at no extra charge. |
0 | @united, Thanks, but I didn't want to see 'we've started your flight search over' OR 'the fare & rules for this itinerary has changed' again |
0 | @united thx. Come hell or high water... |
0 | @JetBlue if u want to be helpful save me the trip from Westchester Cty to JFK, plus parking - my info is in the photo http://t.co/JI7xkS2jkk |
0 | @AmericanAir Only fluctuated because aa took 2 hrs to call me back.Ended up paying (extra) in $US so above statement not true |
0 | @AmericanAir but at least your automated message gives me info about your merger w/ @USAirways. Another airline I know to avoid. |
1 | @AmericanAir thanks |
0 | @AmericanAir , sitting on plane for 2.5hrs at gate due to computer sys issue, at what point do you Cancelled Flight a flight?, ridiculous @PHLAirport |
0 | @united -- overFlight Booking Problems planes, Departing delayed, Returning for 'more quick fixes' & breaking out attitudy-customer service? #worstairline |
0 | @USAirways thanks for the seat that doesn't recline. I'm shocked I'm not being asked to serve everyone drinks on the plane. #DoBetter |
0 | @united Thank U for the 1hr delay then boarding us onto a plane that reeks of vomit, flight attendant indicated it wasn't cleaned properly. |
0 | @USAirways on hold 2 hours 54 minutes. What's going on? |
0 | @AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned. |
0 | @united now maintenance issues with flight 5639 and more issues with passengers that will miss connections needing to get off |
0 | @JetBlue that's where we all get on the same page. Cancelled Flighted it 45 mins ago. @delta @SouthwestAir help flights from @tfgreenairport to MCO? |
0 | @JetBlue sitting on the plane in JFK waiting to take off doors are open catering is stocking up we are delayed but they couldn't be nicer |
1 | @USAirways Fabulous - thank you so much! Looking forward to taking to the skies with you! :) |
0 | @united stuck here in IAH waiting on flight 253 to Honolulu for 7 hours due to maintenance issues. Could we have gotten a new plane!?!? Fail |
0 | @united i need it there before she lands so she can have the EWR baggage claim file to have it sent but the employee has not droppeditoffyet |
0 | @USAirways - had to call to find out I was re-booked tomorrow, why ask for my number an email for day of info |
0 | @AmericanAir the last was 2339 dfw to ord. Not weather reLate Flightd... Austin leg delayed as well |
0 | @united no u don't |
0 | @USAirways 😂. Passed frustrated 4 hours ago after being asked to get off the first plane I sat on for an hour. |
0 | @AmericanAir I tried when I landed, but there was no-one there. I've emailed your customer service twice now who don't seem to care. |
0 | @AmericanAir this merger with @USAirways @usairwis a cluster of inefficiency and misinformation. When is it going to be done? |
1 | @USAirways Mellani B. and whole team in Columbia SC are absolute superstars. Incredibly helpful. |
0 | @USAirways on hold for 1:23. All because they won't let me use a companion voucher online http://t.co/DPhQRgkdoA |
0 | @AmericanAir I Cancelled Flighted my flight. I really don’t need this much trouble. |
0 | @SouthwestAir your app isnt working and i take off in like two hours help |
0 | @USAirways thanks for making me check my bag when the space was empty and to the flight attendant for the dirty look http://t.co/9rx5HOmM25 |
1 | @united On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons. |
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