Update with Support Skill information
@@ -13,6 +13,7 @@ post_date: 2017-12-03 05:58:48
- [Troubleshooting and known errors](#troubleshooting-and-known-errors)
* [Help us to help you](#help-us-to-help-you)
+ * [Using the Support Skill](#using-the-support-skill)
* [About the Mycroft logs](#about-the-mycroft-logs)
+ [How to find the Mycroft logs](#how-to-find-the-mycroft-logs)
- [Mark 1](#mark-1)
@@ -47,6 +48,25 @@ When you contact Mycroft for support, we may ask for some of the following infor
* Whether your **Device** was **Paired**
* Your home.mycroft.ai account details
* Information from your Mycroft logs
+* Information generated from the [Support Skill](#using-the-support-skill)
+
+## Using the Support Skill
+
+As of December 2017, we have implemented a [Support Skill](https://github.com/MycroftAI/skill-support) as a core (default) **Skill** on all Mycroft **Devices**. This means that you can generate information about what the **Device** is doing. This information is then emailed to you, so you can review it for privacy reasons, and then if you choose, forward it to Mycroft for support.
+
+To generate information for a Support Ticket, say any of these phrases:
+
+* > "Create a support ticket"
+* > "You're not working!"
+* > "Send me debug info"
+
+Mycroft will then ask:
+
+`"Please give me a brief description of the problem"`
+
+Tell Mycroft what the problem was, or what you were doing. Mycroft will then compile information and send an email to the address registered to your [home.mycroft.ai](https://home.mycroft.ai) account. The email will contain a link to [Termbin.com](https://termbin.com), with information about your Device, settings, and Skills. This information can be used for troubleshooting.
+
+![Support information generated by Support Skill](https://mycroft.ai/wp-content/uploads/2018/01/support-skill-email.png "Support information generated by Support Skill")
## About the Mycroft logs
