add extra troubleshooting options
@@ -279,6 +279,18 @@ If your Mark 1 Device is frozen, reboot it by:
1. Pressing the top button for 2 seconds, scrolling the button to select REBOOT then pressing the top button again to reboot.
2. If this does not work, disconnect your Mark 1 **Device** from the power source, wait 10 seconds, then plug the Mark 1 back into the power source.
+### Stuck on yellow or white eyes
+
+First please reboot the device. In case your device is processing a large update please give the device at least an hour to update before trying the next steps.
+
+If you have SSH access to the device you can trigger a reinstall of the Mark 1 software by switching to the development channel and back again. To do this run:
+```shell
+sudo mycroft-use unstable
+sudo mycroft-use stable
+```
+
+If the above still doesn't work you will most likely need to [reimage the SD Card](#reimaging-steps). Note that SD Cards have a limited lifespan. As they age, sectors of the disk will become corrupted and cause "strange" behavior that is difficult to replicate. Using a new SD Card has solved many difficult problems and saved hours of frustrations.
+
## Hardware Hacking your Mark 1 Device
If you're interested in hardware hacking on your Mark 1 **Device**, the [hardware schematics](https://github.com/MycroftAI/hardware-mycroft-mark-1) are open source and available for download.
