docs - support template update
@@ -17,3 +17,7 @@ Network Troubleshooting
10. Are you using a proxy?
11. Are you a wizard? See https://wh1te909.github.io/tacticalrmm/unsupported_guidelines/
If so, what's in the network between agent and server?
+
+Agent Troubleshooting
+12. Is there ANY 3rd party Antivirus installed on the computer?
+13. Is there any network based filtering/AV filtering?
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